Refund policy

<p>We want you and your dog to love your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.</p><p><strong>How to start a return</strong><br>To start a return or report a problem, contact us at <a href="mailto:hello@shopthistletail.com">hello@shopthistletail.com</a> with your order number and, if the item arrived damaged or defective, a quick photo. If your return is approved, we will issue a refund or send a replacement. In most cases you will not need to ship the item back to us.</p><p><strong>Damages and issues</strong><br>Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.</p><p><strong>Exceptions / non-returnable items</strong><br>Certain items cannot be returned, including gift cards and final-sale items. If you have any questions about your specific item, please get in touch.</p><p><strong>Exchanges</strong><br>The fastest way to get what you need is to contact us at <a href="mailto:hello@shopthistletail.com">hello@shopthistletail.com</a> and we will help arrange a replacement.</p><p><strong>European Union 14 day cooling off period</strong><br>If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.</p><p><strong>Refunds</strong><br>Once your return or issue is approved, we will refund your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at <a href="mailto:hello@shopthistletail.com">hello@shopthistletail.com</a>.</p>